FREQUENTLY ASKED QUESTIONS


GENERAL QUESTIONS

Q: WHAT IS CAPRICORN DRIVE-IN?

A: Capricorn Drive-In is an entertainment venue based on the old-school drive-ins of the 50’s but with a modern approach. Events will take place at Fair Park in Dallas, Lot 8 — Fair Park is located at 3809 Grand Ave, Dallas, TX 75210. The events are designed to give music, movie and game fans an in-person experience, (enough with the virtual entertainment already!), while still maintaining social distancing.

Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?

A: All CDC and State of Texas guidelines will be followed. We will leave 15 feet between each car. Guests may get out of their vehicles and remain on the left side of their vehicle for the duration of the performance. In the event it is necessary for a fan to leave their vehicle area, safe social distancing will be strictly enforced. Failure to follow safe social distancing, or requests of staff members for participants to follow, will cause the participant to be asked to leave the event. Event staff will be wearing personal protective equipment as required by CDC guidelines.

Q: CAN I LEAVE AND COME BACK?

A: Re-entry is not permitted.

Q: IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE PARKING LOT?

A: Unless there is an emergency, we ask that everyone stay in their parking space until the end of the show. In the event you need to leave unexpectedly, you may exit the parking lot. Please get a staff member to assist you.

IN CASE OF EMERGENCY

Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?

A: Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. If you experience an emergency during the event, please call 911 first and then notify the nearest staff member.

COVID-19 SAFETY PROTOCOL RULES

  1. Attendees are to remain within a 3-foot perimeter of their vehicles at all times, except to use the restroom or buy food/merchandise. Additionally, as insurance allows, attendees must stay on one side of their cars to ensure spatially distant to other patrons.

  2. Attendees must wear a mask AT ALL TIMES when they are outside of their vehicle and cannot be socially distant from others.

  3. Signage detailing the rules & regulations will be displayed in prominent locations, as well as on the Drive-In theater screen.

  4. Pre-recorded reminder for patrons to wear masks when leaving their vehicle will be played pre-event.

  5. Security will be walking the site for the duration of the event to ensure all attendees are complying with regulations per Governor Abbott’s Directive.

  6. Hand sanitizer stations will be placed near the food and restroom areas and backstage.

  7. Event staff and performers are subject to daily temperature checks upon arriving onsite. All event staff is required to wear masks and keep social distancing.

  8. Marketing materials detailing safety measures and rules will be posted leading up to the event.
    Artist green room will be backstage and artists will have a clear path to the stage to reduce exposure. No fans will be near green rooms. No meet and greets.


  9. Should patrons ignore the protocol, music will be stopped by staff until people return to their cars.

  10. Merchandise:
    1. Booth will have lines spaced 6-feet apart on the ground.
      Attendees are required to use these social distancing lines.
    2. Attendees are required to use hand sanitizer before touching merchandise
    3. Merch booth will use baskets to pass merchandise to purchaser.
    4. Merch sellers will wear gloves and masks for the duration of the event.

  11. Food and Beverage:
    1. Booth will have lines spaced 6-feet apart on the ground.
      Attendees are required to use these social distancing lines.
    2. Attendees are required to use hand sanitizer before touching merchandise
    3. Merch booth will use baskets to pass merchandise to purchaser.
    4. Merch sellers will wear gloves and masks for the duration of the event.

TICKET INFORMATION

Q: I RECEIVED MY CONFIRMATION, BUT WHERE’S MY TICKET?

A: Tickets will be emailed. Please print and bring to the event or be able to present on a mobile device at the gate.

Q: IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT?

A: No – tickets are only available online. To ensure safe social distancing, tickets will not be sold in-person on site at this time.

Q: DOES MY TICKET PURCHASE WORK FOR ALL EVENT DAYS?

A: No. Each show date and time requires a ticket specific to that event.

Q: ARE PARKING SPACES ASSIGNED?

A: Parking spaces will be first come first parked. The venue will be split in two and larger vehicles will be grouped together (SUV and Trucks on one side, cars on the other).

Q: WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES IN ADVANCE?

A: Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one another as cars will be directed to fill in rows as they arrive. Still, we cannot guarantee that you will be parked next to the other vehicles in your group. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place.

Q: ARE THERE ANY SPECIAL RULES FOR PARKING?

A: Please follow the direction of parking attendants and venue staff. For everyone’s safety, it is important that you stay in the space you are assigned throughout the event. Spaces between vehicles must remain clear.

 Q: WHAT TIME SHOULD I ARRIVE?

A: A recommended arrival time will be on the event description as it will vary by performance.

Q: WHERE SHOULD WE ENTER?

A: The Waze directions take you right to the street. There is only one entrance in and we will have a person stationed there to scan your ticket and direct you.

Q: WHAT IF I AM RUNNING LATE?

A: We encourage everyone to arrive on time to limit disturbances for others in attendance, as well as the talent on stage. Should you arrive late, our parking attendants will assist you in getting to your parking space as quickly as possible without negatively impacting the experience of other fans.

Q: WHAT IF I CAN’T USE MY TICKET?

A: All sales are final and there will be no refunds.

Q: DOES EVERYONE IN MY CAR NEED A TICKET?

A: Each performance will have different pricing tiers. Read the event description to determine if you need a ticket per passenger or per vehicle.  The number of passengers in your vehicle must not exceed the number of seats. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place.

QUESTIONS ABOUT THE LOCATION

Q: WILL RESTROOMS BE AVAILABLE?

A: Restrooms will be available for use and guests who need to use the facilities must follow social distancing restrictions and instructional signs. Restroom use will be limited to one adult at a time. Handicap restrooms will be available, and all restrooms will be monitored by an attendant to ensure surfaces are cleaned after each use. Hand Sanitizer stations will be near the restrooms.

Q: WILL CONCESSIONS BE AVAILABLE?

A: To limit person-to-person contact, concessions will not be available at this time.

Q: CAN WE BRING OUR OWN FOOD AND DRINKS?

A: Absolutely. You are welcome to bring your own food and drinks, to be consumed inside your vehicle.

Q: WILL SOMEONE BE PICKING UP TRASH?

A: While we will have staff on site to assist in housekeeping efforts, we kindly ask that you please take your trash with you and dispose of it at home to limit person-to-person contact and potential spreading of germs.

Q: CAN I BRING A CAMERA?

A: Only standard point-and-shoot cameras will be permitted. Cameras with detachable lenses, Go-Pros, or any other professional audio, video, or digital recording devices are prohibited.

Q: WHAT HAPPENS IF IT RAINS?

A: Your safety is our priority. In the event of inclement weather, event management may decide to delay the performance or make necessary arrangements to keep you, the talent, and our staff safe. Important updates will be communicated through Capricorn Drive-In social media.

Q: HOW DO I LISTEN TO THE PEFORMANCE?

A: All audio will be transmitted via FM radio and through small audio system from the stage.  When you arrive on the date of your show we will have the FM station posted for to tune into. You must be in your car, tuned into the correct station to hear the performance.

Q: CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE?

A: Please avoid smoking at this event as it may disturb others in attendance.

Q: IS THERE ANYTHING WE CAN’T BRING OR DO?

A: Yes, the following items and activities are prohibited at this event:

  • Fireworks
  • Generators
  • Grills or fryers
  • Kerosene lamps or open flames of any kind
  • Laser pointers
  • Littering
  • Noisemakers
  • Tents, stand umbrellas and tarps
  • Use of drones
  • Weapons

Please note that failure to follow these guidelines may result in ejection from the event.

QUESTIONS ABOUT MY VEHICLE

Q: CAN I LEAVE MY CAR RUNNING?

A: Please leave your engine turned off throughout the performance. If you need to turn your car on briefly (see next question) that is okay.

Q: WHAT IF MY CAR BATTERY DIES DURING THE PERFORMANCE?

A: Unless you have a bad battery, that should not happen. But to prevent it from happening, put your car in Accessory mode if using your car radio to listen to the show. Unless you have a diesel engine or after-market muffler, you should also start your car once during the event for a few minutes to charge the battery.

Q: CAN I ROLL MY WINDOWS DOWN DURING THE SHOW?

A: Absolutely.

Q: DO I NEED TO TURN MY HEADLIGHTS OFF?

A: Yes, headlights should remain off throughout the event.

Q: HOW DO I TURN OFF THE DAYTIME RUNNING LIGHTS ON MY VEHICLE WHICH STAY ON WHEN I HAVE IT IN ACCESSORY MODE?

A: Every vehicle is different. Please consult the owner’s manual for your vehicle before arriving at the show. In many newer vehicles, you can disable daytime running lights by using this procedure: 1. Place car in park, or manual shift to neutral 2. Turn off your engine and remove key 3. Set parking or emergency brake just enough to catch (not all the way) 4. Restart your car and the lights should stay off.

Q: CAN I LEAVE THE HATCHBACK OF MY SUV OPEN DURING THE SHOW?

A: To maintain safe social distancing, we ask that you please remain inside of your vehicle even with your vehicle’s hatchback open. Hatchbacks should be raised no higher than the top of your vehicle (level with your roof). If your hatch opens above your roofline, this blocks the view of others. You are responsible for keeping it lowered using a rope or similar method. Hatchback lights can usually be turned off by using a pen or piece of metal to close the opened latch. To re-open the latch, just pull the lever.

Q: DO I NEED TO STAY INSIDE MY VEHICLE?

A: We ask that all attendees stay inside their vehicle or to sit in the designated spot to the left of your vehicle.   You can bring folding chairs or blankets to set on the ground on the drivers’ side of your car. You will not be permitted to sit on the roof of your vehicle. You may not be sitting so high as to obstruct the view of others. Please use common courtesy so everyone can enjoy the show.